Direct messaging—an opportunity to improve care coordination, patient safety, family empowerment, efficiency

    By: GUEST on Feb 28, 2019

    Meaningful care coordination and more efficient clinical workflows depend on seamless data exchange between providers, specialists, facilities, and their patients. And while it has been a struggle to achieve universally, Direct messaging is one way to offer simple, secure sharing of patient data. Trends in 2018 indicate more pronounced and broad-based growth in Direct messaging than ever before. Direct message transactions increased by 63 percent, including a 35 percent increase in patients usage.*

    Direct messaging offers real-time competition with the fax machine. A recent report on interoperability progress drafted by hospital organizations, including the American Hospital Association, identified security and privacy as two critical areas to be addressed to advance interoperability. Data sharing is believed to improve care coordination, patient safety, family empowerment, efficiency and cost.

    The report noted stakeholders must be able to trust that shared data is accurate, secure and used in accordance with best practices and patient expectations. The movement to “kill the fax” has been underway for some time. The Centers for Medicare & Medicaid Services Administrator Seema Verma has encouraged the elimination of the use of fax machines in doctor’s offices by 2020. 

    Available through OneHealth New Jersey, Direct messaging is a key benefit for providers, organizations and patients. Direct messaging:

    • Allows secure emailing of patient health information to providers and patients;
    • Reduces staff time dedicated to faxing and mailing records;
    • Provides audit trail for medical records; and
    • Expedites communication among providers.

    For more information on Direct messaging through OneHealth New Jersey, visit:

    *Data released by DirectTrust, 1/23/19.


    Released: February 28, 2019, 1:41 pm
    Keywords: Announcements

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